Shipping policy

All items bought at auction which are then shipped by us are also not eligible for any refund due to damage or loss during transit - all in-house shipping is done at the buyer's risk, and we recommend collecting in person if that is a concern.

If an item bought via our website is damaged during transit or fails to arrive, you must follow the steps below to qualify for a refund:

Receiving a Parcel

1. Never allow the carrier to deliver the package in your absence or to a third party. We always ship our items with adult signature required. Some couriers will message you before delivery to ask if they can deliver it to a safe place / to someone else. That instance is not covered by us or our insurance, and must be denied.

2. It is essential to always check the package before signing the delivery slip. By signing, you accept the package and declare that it is compliant and in good condition. In case of damage, or if it is the wrong size, write your comments on the delivery slip. We cannot help you if you miss this step.

3. In case of problems, keep the packaging and take pictures of it, as well as the item.

4. Contact us no later than 24 hours from receipt of the item.

These steps must be followed in order for the shipping insurance to be valid. Please make sure you contact us as soon as possible in case of any problems. We will not be able to help in the event of damage or loss unless these steps are followed.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate your case.

General Shipping Information

All orders are double packed in paper and bubble wrap, and placed in double wall cardboard box custom made for swords. We document the packing process with photos for insurance purposes, and also for the customer's peace of mind.

With several years of experience shipping antique swords & daggers across the world, we are very familiar with customs laws in several countries, which are an important consideration when importing antiques, bladed weapons, and ivory.

Communication is key when shipping high value goods, and we will always respond to any queries in a timely fashion. We also accept suggestions when shipping to new countries.